Templates, tools, and resources you can use immediately: spreadsheets, presentations, business documents,
design resources, ebooks, and more. A product can include a downloadable package, a product key, or both.
Start from a ready-made resource instead of building from scratch, then adjust it to fit your business.
Who can use Digiwava?
You must be at least 13 to create an account and buy, and users under 20 need parental or guardian consent.
Selling requires a Stripe Thailand account, which needs a Thai tax ID, either Thai residence (for individuals)
or a Thai-registered business, and a Thai bank account for payouts. If you are under 18, Stripe requires legal
guardian approval.
Do I need separate accounts for buying and selling?
One account covers both. You can also create separate accounts if you prefer to keep buying and selling
activity apart.
Buying Questions
How are products delivered?
A product can include a downloadable package, a product key, or both. A product key may be a license key,
access link, invite code, password, or redemption code. The product page shows the delivery type and buyer
requirements before purchase. Digiwava-hosted files, the delivered value, and any private instructions appear
on your page after payment succeeds.
If immediate delivery cannot be completed, or a delivered link, key, code, or password does not work as
disclosed, contact the seller through the product page. If the issue is not resolved, follow the refund
process below.
Can I get a refund?
Digital products are nonrefundable after download or access.
If a download is corrupted, contains malware, a delivered link, key, code, or password does not work as
disclosed, or the product is materially not as described (for example, major features shown in previews are
missing), contact the seller through the product page. If the issue is not resolved, contact Digiwava support
within 7 days of purchase. We'll investigate and may provide a corrected file, request a refund from the
seller, or process one on their behalf. Valid claims are typically resolved within 7 business days.
Refunds are not available for:
Change of preference
Finding a cheaper alternative
Changing your mind after downloading
A partial refund does not revoke platform access. When successful refunds cumulatively equal the full payment
amount, Digiwava revokes access to the product's files and hides its delivered values and review. The seller
may restore access after a full refund. Access remains available while a payment dispute is pending and is
revoked if the dispute is resolved in the buyer's favor. See
for the authoritative policy, including how refunds are returned.
What happens to my purchases if a seller leaves?
Your Digiwava-hosted files remain downloadable for 6 months after a seller
leaves (files may be removed earlier for legal or policy reasons). A notice will appear on your
page when this happens. Delivery through a link, key, code, or password may depend on
the seller or a third-party provider and remains subject to the requirements shown before purchase. We
recommend backing up downloaded purchases to your own cloud storage (Google Drive, iCloud, etc.).
What can I do with a product I bought?
Unless stated otherwise on the product page, purchases include a Standard License:
Nonexclusive, nontransferable, nonsublicensable
Single-entity use (you or your organization)
You may not resell, redistribute, bundle the product, claim the product as original work, or use it in
templates or generators that output the product to end users
Some sellers offer extended licenses. Check the product page for any custom terms. See
for the full Standard License.
Are product packages safe to download?
Uploaded ZIP packages enter automated malware scanning and checksum verification. This scanning applies to
packages, not to product keys or external services. Scans run asynchronously. Downloads remain available while
a scan is pending, flagged for review, or incomplete. A confirmed threat or a file that fails our integrity
checks blocks downloads of the affected package. Access may resume after the seller ships an approved
replacement or our review clears the block.
Scanning reduces risk but cannot guarantee detection of every issue. Keep antivirus active on your devices as
a second layer.
What appears on my bank statement?
Card payments: The seller's business name or descriptor from their Stripe account
PromptPay: Descriptor may show STRIPE PAYMENTS (THAILAND) LTD with a reference; exact wording can vary by
bank
Can I get a receipt or tax invoice?
Every paid purchase generates a receipt automatically. Download it from your page.
Full tax invoices are available for purchases from sellers registered for
VAT (value-added tax). If you need one, provide your billing details at checkout, or upgrade
from the Purchases page afterward when the purchase is eligible.
What if I have a problem with a seller?
Contact the seller first using the Support section on the product page. Sellers may offer Digiwava Chat
(in-platform messaging), external channels (Discord, LINE, Telegram, WhatsApp, email), or both. Some
support options are only available after purchase.
If unresolved, contact us with details of your issue.
We'll review and may mediate, but we're not a party to transactions.
Some sellers may not have added support options. The product page shows a notice if no support is
available.
Selling Questions
Do I need a company to sell?
No. Individuals and companies can sell. You need a Stripe Thailand connected account, which requires a Thai
tax ID, either Thai residence (for individuals) or a Thai-registered business, and a Thai bank account for
payouts. Cross-border payouts aren't available from Thai platforms, so Stripe accounts in other countries
can't connect. See
Stripe's Thailand requirements(opens in a new tab)
for details.
How long does product approval take?
Usually within 24 hours on weekdays. Every submission is reviewed by a human. If delayed, check your email for
follow-up questions from our team. Clear previews and detailed descriptions speed up approval.
Can I update a product after it's been purchased?
Yes. Edit your product anytime. Your changes save as a draft while the current version stays live and
available for sale. When you submit, you choose whether the update continues your existing buyers' access
channel or starts a separate channel for future buyers. An approved update on the existing channel reaches
those buyers on their next download at no extra cost. An update on a new channel goes to future buyers only,
and a first publication or a change to your key delivery rules always starts one.
How do seller tiers and the launch promotion work?
Standard platform fee tiers are based on lifetime sales:
Silver (฿0+): 25% platform fee
Gold (฿10,000+): 20% platform fee
Diamond (฿100,000+): 15% platform fee
During the launch promotion, Digiwava waives the platform fee for every seller tier on new sales. Your tier
still updates automatically as you sell more, and Stripe processing fees still apply. Track progress and
compare the standard rates in the . See
for the fee schedule.
What is VAT?
Value-added tax (VAT) is a consumption tax applied to goods and services. Thailand's VAT rate is currently 7%.
Unlike income tax (which is based on your earnings), VAT is charged on transactions.
VAT affects sellers in two ways:
Stripe fees: Stripe adds 7% VAT to its processing fees. This is automatic and reflected in the fee
calculations.
Seller obligations: If your annual turnover exceeds ฿1,800,000, you must register for VAT, include it
in your prices, and file monthly returns to remit the VAT portion.
Most small sellers don't need to worry about VAT. You only need to register once you cross the ฿1,800,000
threshold.
Stripe fees (deducted per sale) are approximately:
PromptPay: 1.65% + 7% VAT on the fee
Domestic cards: 3.65% + ฿10 per transaction + 7% VAT on the fee and flat amount
International cards: 4.75% + ฿10 per transaction + 7% VAT on the fee and flat amount
Notes:
The 7% VAT applies to Stripe's service fees, not your sale price.
The ฿10 flat fee applies per transaction.
Use the to estimate earnings.
What do I actually earn per sale?
You receive the sale price minus the platform fee charged for that sale and Stripe's per-sale processing fee.
Example: Sale price ฿1,000, Gold tier, with the 0% launch promotion applied, paid with PromptPay.
Sale price: ฿1,000
Platform fee: ฿0 (Gold's 20% standard fee is waived)
Stripe fee (about 1.77% with VAT): about ฿17.70
You receive: about ฿982.30
Card payments have higher Stripe fees, so you receive less. Use the for
precise estimates with any payment method.
When do I get paid?
After a sale, funds appear in your Stripe balance. They become available after Thailand's standard settlement
period (typically 7 business days), then Stripe pays out to your Thai bank account based on your payout
schedule.
Configure automatic (daily, weekly, monthly) or manual payouts in the Stripe Dashboard.
Yes. Your obligations depend on total income and business structure.
You must pay income tax on earnings.
If annual turnover is under ฿1,800,000, you are exempt from charging VAT on sales.
Stripe provides annual summaries to help with filing.
Keep complete records from day one.
I've earned over ฿1,800,000. Will Stripe handle the VAT for me?
No. Stripe does not handle VAT for you. Digiwava calculates the VAT breakdown on eligible full tax invoices,
but you remain responsible for VAT registration, pricing, filing, and remittance.
Because you operate your own business through a Stripe Standard account, you manage your taxes. Digiwava uses
the VAT registration status on your seller account, the applicable VAT rate, and your VAT-inclusive product
price to calculate the pre-tax and VAT amounts shown on eligible full tax invoices. After crossing ฿1,800,000
turnover in a year, you must:
Register for VAT with the Thai Revenue Department.
Do I need to handle withholding tax (WHT) on Stripe fees?
Yes. Under Thai tax law, businesses and individuals carrying on business must withhold 3% of service fees they
pay to companies and remit it to the Revenue Department. This applies to Stripe's processing fees.
How Stripe helps:
Stripe precredits 3% of your monthly fees to your balance, so you don't need to use your own funds to pay
the Revenue Department.
You must remit that 3% to the Revenue Department and send the withholding tax certificate to Stripe within 3
months. If Stripe doesn't receive the certificate in time, it reclaims the credit from your balance.
WHT applies only to Stripe's service fees, not your total sales revenue.
Send the certificate within 3 months, or Stripe reclaims the precredit from your balance.
Cash flow example (Stripe fees = ฿1,000 before VAT):
Stripe charges: ฿1,000 + ฿70 VAT = ฿1,070
Stripe precredits: ฿30 (3% of ฿1,000) to your balance
You pay the Revenue Department: ฿30
You send the certificate to Stripe to close the loop
Your net cost remains ฿1,070. The ฿30 you pay to the Revenue Department is funded by Stripe's ฿30 precredit.
What happens if I receive a chargeback?
Disputes are charged to your Stripe account. You handle them directly in your Stripe Dashboard, where you can
view details, submit evidence, and track resolution. Stripe manages the process with the buyer's bank. You're
responsible for chargeback amounts and any associated fees.
