Terms of Use
Last Updated: 17 September 2025
By using Digiwava, you agree to these Terms.
1. Eligibility
You must be at least 13 years old. If under 20, you represent that you have parental permission.
Account Requirements:
- One account per person
- Accurate information required
- You're responsible for account security
2. Platform Description
Digiwava is a marketplace for digital business products. We provide the platform and payment processing but are not a party to transactions between users.
We host files and process payments but don't create, verify, or guarantee products.
3. For Buyers
3.1 Purchases
- Download links expire after 1 hour (regenerate from Purchases page)
- Files remain available for 6 months minimum
- Your cart may be limited to products from one seller per order
- Files may be removed for legal or policy reasons; we'll attempt to notify you
3.2 Refund Policy
All sales are final, except where required by law. If a download is corrupted, malicious, or materially not as described, contact support within 7 days of purchase. We may repair, replace, or refund at our discretion.
3.3 Restrictions
Do not share, resell, or misuse purchased products.
3.4 License Terms
Your use of purchased products is governed by the license specified on the product page. If a seller provides license terms, those terms control. Do not redistribute or resell unless expressly permitted by that license.
4. For Sellers
4.1 Requirements
- Thai bank account
- Stripe Standard account
- Rights to all products sold
4.2 Your Status
You're an independent contractor, not our employee or partner. You act on your own behalf, not on behalf of Digiwava.
4.3 Payments
We use Stripe Connect Standard. You are the merchant of record for your sales. We deduct our platform fee at the time of charge. Payout timing and fees are governed by Stripe and your account settings; we do not control payout schedules.
4.4 Taxes
You're responsible for all tax obligations including VAT registration (if turnover exceeds THB 1.8 million) and withholding tax.
4.5 Products
You retain ownership and grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, display, and distribute your products as necessary to operate the Service and deliver purchases to buyers. Updates you publish are available to existing buyers at no additional charge.
4.6 Chargebacks
You are responsible for chargebacks and related fees. You authorize us to deduct chargebacks, refunds, and Stripe fees from your future payouts. We will provide available evidence to help you contest chargebacks.
5. Prohibited Conduct
Do not:
- Sell unauthorized, illegal, or harmful content
- Violate intellectual property rights
- Create multiple accounts or manipulate systems
- Harass others or share personal information
- Circumvent fees or scrape the platform
- Upload malware or attempt to bypass security or rate limits
- Access or scrape non-public areas or APIs without permission
6. Intellectual Property
6.1 Your Content
You retain ownership and grant us license to display and deliver your products.
6.2 Our Platform
We own the platform. Don't copy or reverse engineer it.
6.3 IP Disputes
We operate a notice-and-takedown process and may remove or disable access to content upon receiving a valid notice. We may terminate accounts of repeat infringers. We are not a party to user-to-user disputes.
7. Payments
Payments are processed by Stripe. Prices are set by sellers. Taxes may be included in the price or added at checkout depending on region and Stripe settings. Where applicable, Stripe may collect and remit taxes on the seller's behalf. Our platform fee is deducted at the time of charge.
8. Privacy
See our Privacy Policy. Some information is public by design.
9. Disclaimers and Liability
9.1 No Warranties
Digiwava is provided "as is" without any warranties.
9.2 Limitation of Liability
To the maximum extent permitted by law, our total liability for any claim is limited to the amounts you paid to us (platform fees, if any) in the six (6) months before the claim. We are not liable for indirect, incidental, special, or consequential damages, or for user content or conduct.
9.3 Indemnification
You'll defend us from claims arising from your use of Digiwava or violations of these Terms.
9.4 Security Scanning
We scan files for malware, but cannot guarantee detection or removal of all threats. You should scan files before use.
9.5 Beta Features
Features labeled as beta or preview are provided "as is" and may change or be discontinued anytime.
10. Account Termination
10.1 By You
You can delete your account anytime through account settings page.
10.2 By Us
We may suspend or terminate accounts that:
- Violate these Terms
- Engage in illegal activity
- Harm other users
- Remain inactive (no sign-in or transactions) for 12 consecutive months
10.3 Effect of Termination
Access ends immediately. Buyers keep purchased files for 6 months. No refunds.
11. Dispute Resolution
11.1 Governing Law
These Terms are governed by Thai law. Venue and jurisdiction are the courts of Bangkok, Thailand.
11.2 User Disputes
Disputes between users are not our responsibility.
11.3 Class Actions
Disputes are resolved individually to the extent permitted by law.
12. Changes to Terms
We may update these Terms anytime. We'll notify you of significant changes via email or platform notification. Continued use after changes means acceptance.
13. General
These Terms and our Privacy Policy are the entire agreement. Invalid provisions don't affect the rest. You can't transfer your rights without permission.
Force Majeure: We're not liable for delays or failures due to events beyond our reasonable control.
14. Contact
Digiwava Co., Ltd.
Email: [email protected]