Frequently Asked Questions

Everything below covers the most common questions.

If yours isn't here, reach us at hello@digiwava.com.

Templates, tools, and resources you can use immediately: spreadsheets, presentations, business documents, design resources, ebooks, and more. A product can include a downloadable package, a product key, or both. Start from a ready-made resource instead of building from scratch, then adjust it to fit your business.

You must be at least 13 to create an account and buy, and users under 20 need parental or guardian consent. Selling requires a Stripe Thailand account, which needs a Thai tax ID, either Thai residence (for individuals) or a Thai-registered business, and a Thai bank account for payouts. If you are under 18, Stripe requires legal guardian approval.

One account covers both. You can also create separate accounts if you prefer to keep buying and selling activity apart.

A product can include a downloadable package, a product key, or both. A product key may be a license key, access link, invite code, password, or redemption code. The product page shows the delivery type and buyer requirements before purchase. Digiwava-hosted files, the delivered value, and any private instructions appear on your Purchases page after payment succeeds.

If immediate delivery cannot be completed, or a delivered link, key, code, or password does not work as disclosed, contact the seller through the product page. If the issue is not resolved, follow the refund process below.

Digital products are nonrefundable after download or access.

If a download is corrupted, contains malware, a delivered link, key, code, or password does not work as disclosed, or the product is materially not as described (for example, major features shown in previews are missing), contact the seller through the product page. If the issue is not resolved, contact Digiwava support within 7 days of purchase. We'll investigate and may provide a corrected file, request a refund from the seller, or process one on their behalf. Valid claims are typically resolved within 7 business days.

Refunds are not available for:

• Change of preference
• Finding a cheaper alternative
• Changing your mind after downloading

A partial refund does not revoke platform access. When successful refunds cumulatively equal the full payment amount, Digiwava revokes access to the product's files and hides its delivered values and review. The seller may restore access after a full refund. Access remains available while a payment dispute is pending and is revoked if the dispute is resolved in the buyer's favor. See Terms of Use, Section 3.2 for the authoritative policy, including how refunds are returned.

Your Digiwava-hosted files remain downloadable for 6 months after a seller leaves (files may be removed earlier for legal or policy reasons). A notice will appear on your Purchases page when this happens. Delivery through a link, key, code, or password may depend on the seller or a third-party provider and remains subject to the requirements shown before purchase. We recommend backing up downloaded purchases to your own cloud storage (Google Drive, iCloud, etc.).

Unless stated otherwise on the product page, purchases include a Standard License:

• Nonexclusive, nontransferable, nonsublicensable
• Single-entity use (you or your organization)
• You may not resell, redistribute, bundle the product, claim the product as original work, or use it in templates or generators that output the product to end users

Some sellers offer extended licenses. Check the product page for any custom terms. See Terms of Use, Section 3.4 for the full Standard License.

Uploaded ZIP packages enter automated malware scanning and checksum verification. This scanning applies to packages, not to product keys or external services. Scans run asynchronously and use a fail-open model: downloads remain available while a scan is pending, flagged for review, or incomplete. A confirmed threat or blocking integrity finding prevents buyer downloads of that package. Access resumes if the seller submits an approved replacement or the block is cleared after review.

Scanning reduces risk but cannot guarantee detection of every issue. Keep antivirus active on your devices as a second layer.

Card payments: The seller's configured business name or descriptor (set in their Stripe account)

PromptPay: Descriptor may show STRIPE PAYMENTS (THAILAND) LTD with a reference; exact wording can vary by bank

Every paid purchase generates a receipt automatically. Download it from your Purchases page. Full tax invoices are available for purchases from sellers registered for VAT (value-added tax). If you need one, provide your billing details at checkout, or upgrade from the Purchases page afterward when the purchase is eligible.

1. Contact the seller first using the Support section on the product page. Sellers may offer Digiwava Chat (in-platform messaging), external channels (Discord, LINE, Telegram, WhatsApp, email), or both. Some support options are only available after purchase.
2. If unresolved, contact us with details of your issue.
3. We'll review and may mediate, but we're not a party to transactions.

Some sellers may not have support options configured. The product page shows a notice if no support is available.

No. Individuals and companies can sell. You need a Stripe Thailand connected account, which requires a Thai tax ID, either Thai residence (for individuals) or a Thai-registered business, and a Thai bank account for payouts. Cross-border payouts aren't available from Thai platforms, so Stripe accounts in other countries can't connect. See Stripe's Thailand requirements（新しいタブで開きます） for details.

Usually within 24 hours on weekdays. Every submission is reviewed by a human. If delayed, check your email for follow-up questions from our team. Clear previews and detailed descriptions speed up approval.

Yes. Edit your product anytime. Your changes save as a draft while the current version stays live and available for sale. Once your updates are approved, existing buyers receive the new version on their next download at no extra cost.

Platform fee tiers are based on lifetime sales:

• Silver (฿0+): 25% platform fee
• Gold (฿10,000+): 20% platform fee
• Diamond (฿100,000+): 15% platform fee

Your tier updates automatically as you sell more. The new rate applies to future sales (not retroactive). Track progress in the Revenue Calculator. See Terms of Use, Section 4.3 for the authoritative fee schedule.

Value-added tax (VAT) is a consumption tax applied to goods and services. Thailand's VAT rate is currently 7%. Unlike income tax (which is based on your earnings), VAT is charged on transactions.

VAT affects sellers in two ways:

1. Stripe fees: Stripe adds 7% VAT to its processing fees. This is automatic and reflected in the fee calculations.
2. Seller obligations: If your annual turnover exceeds ฿1,800,000, you must register for VAT, include it in your prices, and file monthly returns to remit the VAT portion.

Most small sellers don't need to worry about VAT. You only need to register once you cross the ฿1,800,000 threshold.

Fees may change. See Stripe's official pricing for Thailand（新しいタブで開きます） for current rates.

Stripe fees (deducted per sale) are approximately:

• PromptPay: 1.65% + 7% VAT on the fee
• Domestic cards: 3.65% + ฿10 per transaction + 7% VAT on the fee and flat amount
• International cards: 4.75% + ฿10 per transaction + 7% VAT on the fee and flat amount

Notes:

• The 7% VAT applies to Stripe's service fees, not your sale price.
• The ฿10 flat fee applies per transaction.

Use the Revenue Calculator to estimate earnings.

You receive the sale price minus the platform fee for your tier and Stripe's per-sale processing fee.

Example: Sale price ฿1,000, Gold tier (20% platform fee), paid with PromptPay.

• Sale price: ฿1,000
• Platform fee (20% at Gold tier): ฿200
• Stripe fee (about 1.77% with VAT): about ฿17.70
• You receive: about ฿782.30

Card payments have higher Stripe fees, so you receive less. Use the Revenue Calculator for precise estimates with any payment method.

After a sale, funds appear in your Stripe balance. They become available after Thailand's standard settlement period (typically 7 business days), then Stripe pays out to your Thai bank account based on your payout schedule.

Configure automatic (daily, weekly, monthly) or manual payouts in the Stripe Dashboard.

See Stripe's Thailand payout schedule（新しいタブで開きます） for country-specific details, or Stripe's payout documentation（新しいタブで開きます） for general timing and options.

Yes. Your obligations depend on total income and business structure.

• You must pay income tax on earnings.
• If annual turnover is under ฿1,800,000, you are exempt from charging VAT on sales.
• Stripe provides annual summaries to help with filing.
• Keep complete records from day one.

No. Stripe does not handle VAT for you. Digiwava calculates the VAT breakdown on eligible full tax invoices, but you remain responsible for VAT registration, pricing, filing, and remittance.

Because you operate your own business through a Stripe Standard account, you manage your taxes. Digiwava uses your configured VAT registration status, the applicable VAT rate, and your VAT-inclusive product price to calculate the pre-tax and VAT amounts shown on eligible full tax invoices. After crossing ฿1,800,000 turnover in a year, you must:

1. Register for VAT with the Thai Revenue Department.
2. Include VAT in your product prices.
3. File monthly VAT returns and remit collected VAT.

Consult an accountant as you approach this threshold. See Stripe's Thailand tax overview（新しいタブで開きます） for additional context.

Yes. Under Thai tax law, businesses and individuals carrying on business must withhold 3% of service fees they pay to companies and remit it to the Revenue Department. This applies to Stripe's processing fees.

How Stripe helps:

• Stripe precredits 3% of your monthly fees to your balance, so you don't need to use your own funds to pay the Revenue Department.
• You must remit that 3% to the Revenue Department and send the withholding tax certificate to Stripe within 3 months. If Stripe doesn't receive the certificate in time, it reclaims the credit from your balance.
• WHT applies only to Stripe's service fees, not your total sales revenue.

Monthly process:

1. Get your Stripe invoice (sent by the 10th of each month). See Stripe's guide on downloading tax invoices（新しいタブで開きます）.
2. Calculate 3% of Stripe fees (before VAT) from that invoice.
3. Pay that amount to the Revenue Department by the deadline (usually the 7th or 15th of the next month; confirm on their site).
4. Issue a withholding tax certificate and send it to Stripe.

About the WHT certificate:

• The withholding tax certificate (หนังสือรับรองการหักภาษี ณ ที่จ่าย) is what you send to Stripe.
• Use the Revenue Department's standard form or the RDT e-Withholding Tax system.
• Many accounting systems can generate the form.
• Sign it (and stamp if applicable).
• Email a scan and mail the physical original to Stripe.

See Stripe's WHT guide for Thai businesses（新しいタブで開きます） for addresses and details.

Timeline example:

• Fees from May are invoiced by 10 June.
• Pay WHT by 7 July (or 15 July if e-filing).
• Send the certificate within 3 months, or Stripe reclaims the precredit from your balance.

Cash flow example (Stripe fees = ฿1,000 before VAT):

• Stripe charges: ฿1,000 + ฿70 VAT = ฿1,070
• Stripe precredits: ฿30 (3% of ฿1,000) to your balance
• You pay the Revenue Department: ฿30
• You send the certificate to Stripe to close the loop
• Your net cost remains ฿1,070. The ฿30 you pay to the Revenue Department is funded by Stripe's ฿30 precredit.

Disputes are charged to your Stripe account. You handle them directly in your Stripe Dashboard, where you can view details, submit evidence, and track resolution. Stripe manages the process with the buyer's bank. You're responsible for chargeback amounts and any associated fees.

See Stripe's dispute documentation（新しいタブで開きます） for guidance on responding to disputes.

No. You're free to list your products on multiple platforms.

Email legal@digiwava.com with:

• Links to your original work and the allegedly infringing listing
• Proof of ownership or authorization to act on behalf of the rights holder
• A statement that your notice is accurate and made in good faith

We will review and take appropriate action. See Terms of Use, Section 6.3 for the full procedure.

Something still unclear? We're here. hello@digiwava.com